Question 1

Do I need a referral from my doctor to start physical therapy?

Accepted Answer

In Tennessee, you can see a physical therapist without a physician referral for up to 30 days. However, some insurance plans may require a referral for coverage. We recommend checking with your insurance provider, and our office staff can help you navigate this process.

Question 2

What should I wear to my physical therapy appointment?

Accepted Answer

Wear comfortable, loose-fitting clothing that allows easy movement and access to the area being treated. Athletic clothing, shorts, and sneakers are ideal. Avoid jeans or restrictive clothing that could limit your range of motion during exercises.

Question 3

How long is a typical therapy session?

Accepted Answer

Most treatment sessions last between 45 minutes and one hour. Your initial evaluation will typically be about one hour as we conduct a thorough assessment. Follow-up sessions may vary depending on your treatment plan and specific needs.

Question 4

What should I bring to my first visit?

Accepted Answer

Please bring your photo ID, insurance card, any physician referral or prescription, a list of current medications, and any relevant medical records or imaging results. Arriving 15 minutes early for paperwork is helpful.

Question 5

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling our office at (901) 761-4888 during business hours (Monday through Friday, 8 AM to 5 PM). You may also use the contact form on our website and we'll call you back to confirm your appointment.

Question 6

What is your cancellation policy?

Accepted Answer

We request at least 24 hours notice for cancellations or rescheduling. This allows us to offer the appointment slot to another patient in need. Repeated no-shows or late cancellations may result in a cancellation fee.

Question 7

How many sessions will I need?

Accepted Answer

The number of sessions varies based on your condition, its severity, and your individual goals. After your initial evaluation, your therapist will provide an estimated treatment timeline. Most patients see significant improvement within 6-12 sessions.

Question 8

What insurance plans do you accept?

Accepted Answer

We accept most major insurance plans, including Medicare, Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and many others. We also accept workers' compensation claims. Please contact our office to verify your specific plan coverage.

Question 9

Do you accept workers' compensation cases?

Accepted Answer

Yes, we have extensive experience treating workers' compensation patients. We work closely with employers, case managers, and physicians to provide comprehensive rehabilitation and documentation for your claim. We handle the authorization process to make it seamless for you.

Question 10

What if I don't have insurance?

Accepted Answer

We offer competitive self-pay rates for patients without insurance coverage. Payment is due at the time of service. Please contact our office to discuss pricing and payment options — we're committed to making quality physical therapy accessible.

Question 11

Will my insurance cover physical therapy?

Accepted Answer

Most insurance plans provide coverage for physical therapy, though the extent of coverage varies. Our staff will verify your benefits before your first visit and explain any co-pays, deductibles, or visit limits that may apply to your plan.

Question 12

What treatment techniques do you use?

Accepted Answer

Our therapists use a wide range of evidence-based techniques including manual therapy, therapeutic exercise, neuromuscular re-education, electrical stimulation, ultrasound, heat and cold therapy, and patient education. Treatment is always tailored to your specific condition and goals.

Question 13

Will physical therapy be painful?

Accepted Answer

While some discomfort during therapy is normal, especially with manual techniques or stretching, treatment should never cause sharp or worsening pain. We always communicate with you about your comfort level and adjust treatment intensity accordingly. Some mild soreness after sessions is common and typically resolves within 24-48 hours.

Question 14

Can I exercise between physical therapy sessions?

Accepted Answer

Yes, home exercises are a critical part of your recovery. Your therapist will prescribe specific exercises for you to perform between visits, with clear instructions on proper form, sets, repetitions, and frequency. Consistency with your home program significantly accelerates your recovery.

Question 15

How is physical therapy different from just exercising on my own?

Accepted Answer

Physical therapy provides expert assessment of your specific condition, a customized treatment plan, hands-on manual techniques that you cannot perform on yourself, proper exercise progression, and ongoing monitoring to ensure safe and effective recovery. Our therapists identify and address the root cause of your problem, not just the symptoms.

Question 16

Do you treat patients of all ages?

Accepted Answer

Yes, we treat patients across the full age spectrum, from young athletes recovering from sports injuries to older adults working on balance and mobility. Our therapists have experience adapting treatment approaches to meet the unique needs of each age group.

Question 17

Is there parking available at your facility?

Accepted Answer

Yes, we have a convenient parking lot directly in front of our building at 1049 Cresthaven Rd with ample free parking for patients, including accessible parking spaces near the entrance.

Question 18

What happens during my initial evaluation?

Accepted Answer

During your initial evaluation, your therapist will review your medical history, discuss your symptoms and goals, perform a physical examination including range of motion and strength testing, and develop a personalized treatment plan. You'll also receive education about your condition and initial exercises to begin at home.

Frequently Asked Questions